Why KTSL are Specialists in Employee Experience Solutions

February 15, 2021

To maintain high levels of productivity, loyalty and efficiency across your organisation, you have to look to improving your employee experience. To do..

The Future of Employee Experience 2021

February 8, 2021

Growth demands agility. We’re no longer living in a world where the horizon is a decade away - it’s next year or the year after that. And that horizon..

What Types of Automation Are Available for ITSM?

February 1, 2021

In this day and age, driving business growth and continuity comes from having an efficient digital ecosystem. This ecosystem needs to work for you and..

What Is Employee Experience?

January 25, 2021

Employee experience is a crucial focus for modern businesses. An employee’s experience begins from the day they’re hired and ends when they leave...

5 key reasons to get your cloud costs under control

January 15, 2021

Digital transformation is driving rapid cloud adoption, causing a significant change in IT infrastructure buying practices and a shift of IT capital..

What Is Robotic Process Automation and How Can It Benefit Employees?

December 28, 2020

Imagine a service desk specialist who has lots of manual data entry responsibilities. In enterprise businesses, this isn’t an efficient use of their..

Why Your Organisation Should Implement Business Process Management (BPM)

December 21, 2020

Business process management is a methodology that identifies and improves existing business processes continually. It isn't exactly a piece of..

The Benefits of Service Desk Automation Software

December 17, 2020

Resetting passwords, manually prioritising and assigning incidents and managing a whole host of other small, repetitive tasks that quickly pile up...

6 ITSM Tools to Improve Workplace Productivity

November 27, 2020

KTSL is the longest-serving UK partner of BMC Software. Alongside the unique BMC range of applications, we also provide our own, expertly-designed..

How ITSM Software Is Revolutionising the Workplace for Employees

November 20, 2020

We’ve seen how businesses who haven’t adapted to the times and haven't focused on digital transformation - especially in light of the COVID-19 pandemic..